Technical Writer

Responsibilities

Gather, analyze, and document technical and business information from stakeholders.

Write, edit, and maintain clear and concise technical documentation in both Bahasa Indonesia and English.

Translate complex technical concepts into user-friendly guides, manuals, and online help materials.

Collaborate with developers, designers, and other teams to ensure accurate and complete documentation.

Conduct research and collect data from multiple sources to support documentation needs.

Develop and maintain templates, style guides, and standards for technical writing.

Utilize authoring tools such as MadCap Flare, Adobe FrameMaker, or Microsoft Office for documentation.

Work closely with project teams using collaboration tools like JIRA, Confluence, or Trello.

Ensure all documentation aligns with organizational standards and IT best practices.

Review and update existing documentation to reflect system changes or process improvements.

Minimum Qualifications

Bachelor’s Degree (S1) in any major, with experience in the IT field

Has completed an internship relevant to Technical Writer (fresh graduates are welcome)

Proficient in Microsoft Office, SQL, system administration, programming languages, and related applications.

Proficient in writing and editing in both Bahasa Indonesia and English.

Experienced with authoring tools such as MadCap Flare, Adobe FrameMaker, or Microsoft Office.

Capable of designing and providing new solutions to meet IT organizational needs.

Able to collaborate with developers, designers, and other stakeholders to gather necessary information.

Able to think critically, communicate effectively, perform business analysis, be creative, plan efficiently, and explain technical information clearly and concisely.

Has the ability to research and collect data from various sources.

Understands general banking processes or has experience in banking IT.

Understands concepts and technical terminology in the IT and software industry.

Familiar with project management and collaboration tools such as JIRA, Confluence, or Trello.

Willing to work onsite at Central Jakarta

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