Job Description
We are looking for a
GA & IT Support Manager
to manage day-to-day general affairs and basic IT support operations across the organization. This role is critical in ensuring company assets, documentation, facilities, and IT equipment are well managed, properly recorded, and reliably available to support employee productivity.
This position suits someone who is
hands‑on, organized, and operationally strong , with experience managing company assets and providing basic IT support without needing deep engineering expertise.
What You Will Do
General Affairs & Asset Management
Manage and maintain company asset records, including laptops, peripherals, office equipment, and other operational assets.
Ensure accurate asset documentation, tagging, tracking, and handover processes.
Conduct regular
stock opname
and asset audits to ensure data accuracy and accountability.
Manage asset lifecycle processes: procurement coordination, assignment, replacement, return, and disposal.
Maintain proper documentation for assets, vendors, and operational records.
Laptop & IT Equipment Management
Oversee laptop provisioning, setup, handover, and retrieval for employees.
Perform
basic laptop hardware diagnostics
(e.g. power issues, storage, RAM, peripherals).
Coordinate laptop repairs, replacements, and warranty claims with vendors when needed.
Ensure laptops and IT equipment are properly inventoried and in good working condition.
IT Support (Basic)
Provide
basic IT support
for employees, including:
Network and internet connectivity troubleshooting
Printer, peripheral, and basic system issues
Support basic network setup and troubleshooting (Wi‑Fi, LAN, access points).
Escalate complex IT issues to external vendors or specialized teams when required.
Coordinate with vendors for IT services, maintenance, and support contracts.
Process & Compliance
Develop and maintain SOPs for asset management, IT support requests, and equipment usage.
Ensure compliance with company policies related to asset usage, data security, and IT governance.
Support audits by providing accurate documentation and asset records.
Team & Vendor Coordination
Lead or coordinate GA and IT support staff (if applicable).
Manage relationships with vendors for IT equipment, internet services, and maintenance.
Monitor service quality, cost efficiency, and SLA compliance.
What You Bring
Education & Experience
Bachelor’s degree in Information Systems, Management, Engineering, or related field.
3–6 years of experience in
General Affairs, IT Support, or Office Operations
roles.
Experience managing company assets, documentation, and stock opname processes.
Technical & Operational Skills
Strong experience in
laptop management
and asset tracking.
Ability to perform
basic laptop hardware diagnosis
and troubleshooting.
Basic understanding of network connectivity and IT support (non‑engineering level).
Familiarity with asset documentation, inventory systems, or spreadsheets.
Comfortable using Google Workspace or similar tools for tracking and reporting.
Personal Attributes
Highly organized and detail‑oriented.
Hands‑on and solution‑driven.
Able to prioritize tasks and respond quickly to operational needs.
Good communication skills and service mindset.
Able to work independently while coordinating with multiple teams.
Nice to Have
Experience managing IT assets in a growing or multi‑location company.
Familiarity with ticketing systems or IT request workflows.
Experience coordinating with external IT vendors or service providers.
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