Project Marketing Manager

Human Resources Operations at Betterplace Property Management The Project Manager will focus on successfully launching new listing campaigns and implementing strategies to enhance guest satisfaction across managed properties, ensuring projects are completed on time and within scope.

Key Responsibilities

New Listing Campaign Management

Initiation & Planning:

Define the scope, objectives, and resource requirements for all new property listing campaigns (e.g., luxury properties, new developments).

Coordination:

Act as the central point of contact, coordinating efforts between the Sales Team, Marketing Team (including the Social Media Leader), and external vendors (e.g., photographers, stagers).

Execution:

Create and manage a detailed project plan, including timelines, milestones, and deliverables (e.g., launch date, photo shoot schedule, ad campaign run dates).

Risk Management:

Identify potential project roadblocks and proactively develop mitigation strategies to ensure campaigns launch smoothly and on schedule.

Guest Satisfaction Strategies

Analysis:

Lead projects focused on analyzing current guest satisfaction metrics, feedback channels (reviews, surveys), and service pain points for managed properties.

Strategy Development:

Design, plan, and manage projects to implement new guest satisfaction initiatives (e.g., a streamlined check-in process, new amenity offerings, faster maintenance response systems).

System Implementation:

Oversee the rollout of new software or procedures related to guest communication, feedback collection, and internal service management.

Performance Tracking:

Establish metrics to measure the success of implemented guest satisfaction strategies (e.g., improvement in average review scores, decrease in negative feedback incidents).

Reporting & Documentation

Maintain comprehensive project documentation, including scope, progress reports, resource allocation, and project closures.

Provide regular project status updates to stakeholders and senior leadership.

Conduct post-project reviews to document lessons learned and improve future campaign and strategy implementation processes.

Seniority Level Entry level

Employment Type Full-time

Job Function Marketing and Sales

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