CFCV/2025/058 Consultant Case and Knowledge Management

CFCV/2025/058 Consultant Case and Knowledge Management Position Title: Consultant Case and Knowledge Management

Duty Station: Jakarta, Indonesia

Organization Unit: Counter Trafficking & Protection

Classification: UG

Type of Appointment: Consultancy (up to 11 months, initial contract 6 months)

Estimated Start Date: As soon as possible

Closing Date: 29 December 2025

Overview Having operated in Indonesia for over four decades, IOM Indonesia is one of the largest IOM country missions globally, implementing a broad portfolio of programmes in collaboration with the Government of Indonesia, civil society organizations, private sector stakeholders, migrants, and local communities. Its thematic focus includes Counter‑Trafficking (CT), Labour Mobility and Social Inclusion (LMSI), Immigration and Border Governance (IBG), Migration Health, Refugee Care, Resettlement and Returns, Climate and Resilience, as well as Migration Policy and Data.

In the migration management, irregular migration poses significant risks to both migrants and smuggling facilitators. Migrant smuggling networks exploit economic migrants seeking better job opportunities abroad. As a result, smuggling crime has evolved into highly organized and profitable criminal enterprises where Indonesia plays a vital role as a transit country. The role of coastal communities in facilitating irregular migration is crucial, ranging from being the captain, procuring boats and machines, supplying food, water, and fuels, as well as arranging migrants’ accommodation.

Trafficking in persons often intersects with smuggling, where migrants are exploited, regardless of their status. The case management team, operating under IOM’s Counter Trafficking sub‑unit, supports the Government of Indonesia to provide direct support to victims of trafficking, including identifying and screening victims, providing physical and mental health rehabilitation support, and helping with their return and reintegration efforts.

Responsibilities

Monitor case progress assisted by all case workers under the case management team, update internal database, and develop annual statistics.

Monitor and document smuggling cases or attempts in Indonesia through media monitoring, internal data, and other credible sources.

Coordinate internally between relevant units within IOM to collect updated data and information on policy and migration governance developments related to trafficking and smuggling in Indonesia.

Maintain a comprehensive and updated database of all internal and external activities conducted by the Counter‑Trafficking sub‑unit.

Lead coordination with relevant units within IOM to collect and consolidate data related to trafficking and smuggling issues.

Support direct assistance to victims of trafficking using a trauma‑informed and gender‑sensitive approach.

Facilitate coordination with members of the Indonesian Anti‑Trafficking Task Force and relevant counterparts in assisting trafficking and smuggling cases.

Support the development of concept notes related to trafficking and smuggling issues.

Based on the information collated, develop two quarterly updates on migration situation analysis and trends covering the first and second quarter of 2026.

Education

A minimum bachelor’s degree (or equivalent advanced university degree) in Law, Political Science, Social Science, International Relations, Refugee Studies, Education, or an equivalent combination of training and experience.

Minimum 3 (three) years of work experience in writing, research, and direct assistance to beneficiaries. Prior experience in assisting humanitarian cases is a great advantage.

Experience

Prior experience in handling humanitarian cases is a strong advantage.

Experience working with governmental and non‑governmental institutions, as well as senior representatives involved in migration issues in Indonesia, is highly desirable.

Previous experience with international organizations is an asset.

Skills

Strong command of data collection, research methodologies, and report writing.

Proficiency in Microsoft Office applications is mandatory.

Excellent analytical, verbal, and written communication skills in both Bahasa Indonesia and English.

Thorough understanding of migration‑related issues, including refugees, asylum seekers, smuggling of migrants, fishing crews, coastal communities, and protection of vulnerable groups.

Knowledge of the Indonesian context and humanitarian assistance is advantageous.

Excellent time management skills with the ability to meet agreed deadlines.

Strong presentation and interpersonal communication skills.

Languages

Fluency in English and Bahasa (both oral and written) is mandatory.

Required Competencies IOM’s competency framework can be found

here . Competencies will be assessed during the selection process.

Values

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day‑to‑day challenges.

Courage: Demonstrates willingness to take a stand on issues of importance.

Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: Produces and delivers quality results in a service‑oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non‑occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non‑occupational accident or illness and will be required to provide written proof of such coverage before commencing work.

IOM has a zero‑tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

Additional Information For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.

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