Guest Relation Officer Supervisor

Can You Deliver Seamless Guest Experiences With True 5-Star Finesse ?

TS Group is the expert in Lifestyle Property Development, with over 20 years of experience. After developing our lifestyle & entertainment concept, Townsquare Cilandak in Jakarta, our hip hotel, TS Suites in Bali, TS Group continues to grow by developing new lifestyle & entertainment concepts to meet today's lifestyle needs.

We are looking for a

Guest Relation Supervisor

to support our growth.

Responsibilities Able to supervise Work Partners (Mitra Kerja), including monitoring their knowledge, technical skills, work quality, and professional behavior.

Capable of providing guidance through coaching, training, and motivation to improve team performance and service quality, including taking disciplinary action for repeated errors and conducting continuous training sessions.

Able to empower Work Partners by reviewing and evaluating their performance and productivity.

Communicative and diplomatic, able to maintain strong guest relations, handle complaints with empathy and professionalism, and proactively coordinate with cross-department teams (GSO, GOO, GLO) to fulfill guest needs.

Ensures a maximum 5-minute check-in/check-out process and demonstrates strong upselling and cross-selling skills at the Front Office (room upgrades, late check-out, F&B packages, spa, and activities).

Requirements Minimum Diploma/Bachelor’s degree in Hospitality, Tourism, or related fields, with at least 1 year of experience as a Senior Front Office staff or Front Office Supervisor in a 5-star hotel; well-groomed, professional appearance; and fluent in English (additional languages are an advantage).

Strong leadership and analytical skills, accustomed to working with guest satisfaction targets such as OTA scores, online reviews, and loyalty programs.

Proficient in hotel systems (VHP) for guest data management, VIP tracking, special requests, billing processes, and reporting.

Knowledgeable in full Front Office operations including check-in/check-out procedures, room blocking, up-selling, and handling VIP guests according to 5-star service standards for VIP, VVIP, and repeat guests.

Capable of analyzing and resolving guest complaints professionally following complaint-handling standards, and able to coordinate effectively with related departments (HK, GLO, GSO, Security) to ensure smooth guest service.

Benefits Basic salary (nett of tax)

THR

Medical Reimbursement up to 85% of 1 month’s basic salary per year (eligible after 1 year of employment and permanent status/PKWTT)

Free parking (1 motorcycle / 1 car)

Annual leave, Replace Day Payment (for working on a holiday), and Extra Off for long shifts

1 meal per shift

Please submit your application before: February 16, 2026

About the Company Graha Group was founded in 1993, when a group of experienced bankers began their involvement in Indonesia’s Property Market. In the mid 90s, Graha focused on various types of developments such as industrial estate, hotels, and residential properties. After the Indonesian monetary crisis in 1998, Graha developed its first concept, Townsquare Cilandak. More commonly known as CITOS, this 30,000 sqm development opened its doors in 2002. It was the first Leisure & Entertainment Center in Indonesia, and it quickly became a success and an icon of the industry.

In February 2008, Graha opened its second Leisure & Entertainment Center, Townsquare Surabaya (SUTOS). As a compliment to the center, Graha invented the TS Suites brand in Surabaya. TS Suites is a Hip Hotel that delivers Endless Indulgence and Extraordinary Service to ensure an Easy trip, suitable to your New Lifestyle. TS Suites Surabaya has 126 rooms and suites which, like Townsquare Surabaya, was very well received by the Surabaya Market.

In December 2013, Graha expanded its TS Suites brand and created TS Suites Bali, a Leisure Hotel designed for the young and hip communities all over the world. Located in Seminyak, TS Suites Bali boasts 155 rooms, suites, and rooftop villas with World class entertainment and F&B. Since then, Graha has continued to invest and develop new leisure & entertainment concepts while continuing to look for opportunities to expand and replicate their Townsquare and TS Suites concept.

Contact & Website Check our website at

www.townsquare.co.id

www.tssuites.com

#J-18808-Ljbffr