Senior Customer Support (Indonesia)

Get AI-powered advice on this job and more exclusive features.

12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

We are seeking a dynamic and experienced Senior Customer Support to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide. We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes. Most importantly, we always listen, and we don't judge. Join us in crafting this exciting journey, where your contribution will be key to our success!

Responsibilities

Resolve customer complaints via email or social media

Assist customers by providing the information they require

Communicating and coordinating with colleagues and other departments as necessary

Track bad reviews and support cases to identify problems & resolve them

Suggest and make changes to improve operational workflows

Requirements

Up to 2-3 years of experience in CS

Verbal and written fluency in English

Knowledge of Internet services and software technologies

Knowledge of Zendesk is a plus

Self-organized and great time management skills

Strong problem-solving and multitasking skills

Can raise a question and/or deliver any issues to the responsible person

Quick to adapt to changing situations

Quick in responding and an ability to prioritize tasks

Looking for a long-term job

Benefits

Engaging work on a product that enables millions of travelers to book their trips daily

Full-time remote working – 5 days a week, 8 hours per day (working time negotiable)

Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms)

Internal growth and internal mobility opportunities

Competitive annual leave, sick leave, and public holidays

Annual company offsite in Thailand

High-growth start-up international environment

Seniority Level Mid-Senior level

Employment Type Full-time

Job Function Other

Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at 12Go by 2x

Get notified about new Senior Customer Support jobs in

Indonesia .

What should I do to dive into 12Go company culture? Apply! Update your CV and get ready to experience the best interview flow with our top talents. We can't wait to see you and share this awesome adventure together!

#J-18808-Ljbffr