Site Reliability Engineer (SRE) Lead

Site Reliability Engineer (SRE) Lead Join to apply for the Site Reliability Engineer (SRE) Lead role at VIDA Digital Identity.

About The Job VIDA Digital Identity is Indonesia’s leading provider of digital identity verification, digital signature, and trust services, serving enterprises and government institutions with high standards of security, compliance, and reliability.

We are seeking an experienced Site Reliability Engineering (SRE) Lead to drive the reliability, scalability, and operational excellence of VIDA’s core infrastructure — across both data centers and cloud environments.

The ideal candidate will have deep expertise in data center operations, infrastructure reliability, and automation, with strong experience in regulated SaaS environments.

Responsibilities

Lead the SRE function to maintain high availability and performance across all environments.

Manage robust, scalable, and secure infrastructure supporting VIDA’s digital identity and trust platforms.

Establish monitoring, alerting, and incident response systems to proactively detect and mitigate service disruptions.

Drive automation in deployment, scaling, and recovery processes to reduce manual effort.

Oversee VIDA’s physical and hybrid data center operations, ensuring performance, security, and uptime SLAs.

Collaborate with network engineers, cloud architects, and system admins to maintain seamless connectivity and integration.

Establish and maintain Disaster Recovery (DR) and Business Continuity Plans (BCP) aligned service obligations.

Build and maintain observability frameworks for system health and performance monitoring.

Conduct root cause analyses (RCA) for incidents and implement corrective actions.

Partner with development teams to embed reliability and performance improvements into the software delivery process.

Qualifications & Experience

Leadership & Team Development: Lead and mentor a team of SREs and infrastructure engineers.

Collaboration: Work cross-functionally with Engineering, Security, Compliance, and Product teams.

Documentation: Establish and maintain SOPs for infrastructure management.

Must Have

Bachelor’s degree in Computer Science, Information Systems, or related technical field.

8+ years of experience in SRE, Infrastructure, or DevOps roles — with at least 3 years in a leadership position.

Strong technical expertise in data center operations, networking, load balancing, storage systems, and server infrastructure.

Proficiency in networking (TCP/IP, BGP routing, switching, VLANs, firewalls, VPNs, Transit IP).

Experience managing hybrid infrastructure environments (on-premise and cloud).

Experience with Linux systems administration, containerization (Docker/Kubernetes), and Infrastructure as Code (Terraform, Ansible).

Preferred

Experience in SaaS or regulated industries.

Familiarity with cryptographic systems, PKI, and HSM management.

Location Jakarta, Indonesia.

Seniority Level Mid-Senior level

Employment Type Full-time

Job Function Engineering and Information Technology

Industries IT Services and IT Consulting

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