Customer Service Support Manager

Responsibilities

Translates Oracle Field Services International goals into performance objectives for each team member and measures individual performance against plan. Develops employees through regular 1:1s, performance reviews, development and training needs. Masters all service delivery related processes and advises team members on the effective and efficient way to use Oracle support services and products, tools, interfaces and procedures. Responsible for KPI and metrics improvement. SubCo management and ensure delivery for SubCo engagement. Contract Negotiations for SubCo engagement. Primary point of contact for customers and Oracle LOBs for any customer situation and escalated issue.

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