Customer Success Associate

TalentPop is one of the fastest-growing agencies in the E-commerce space, supporting hundreds of global brands with exceptional customer success and operational support. We’re looking for a Customer Success Associate who can manage client relationships, keep accounts healthy, and ensure every partner receives consistent, high-quality service.

Responsibilities

Account Management: Manage a portfolio of 60 low-maintenance accounts, serving as the main point of contact and ensuring all client needs are addressed.

Client Engagement: Conduct regular check‑ins, quarterly connects, and proactive outreach to maintain strong relationships and keep client satisfaction high.

Reporting: Monitor performance and deliver accurate End‑of‑Month reports, highlighting key metrics, risks, and opportunities for improvement.

Collaboration: Partner with Team Leads and Onboarding Specialists to manage client requests, understand agent feedback, resolve issues, and identify areas for optimization.

Growth Opportunities: Track account performance and identify opportunities such as expansions, Growth Assistants, Partnerships, and Gorgias Automate.

Quarterly Business Reviews: Support the preparation and delivery of QBRs by providing data, insights, and performance summaries.

Problem Resolution: Act as the first point of contact for client inquiries, ensuring issues are addressed quickly with cross‑functional coordination.

Qualities / Skills

1–2 years of experience in a customer‑facing role such as Customer Success, Client Services, or Account Management

Excellent written and verbal communication skills with confidence in presenting information

Strong organizational and time‑management abilities, comfortable handling multiple accounts

Experience working with client data, identifying trends, and spotting opportunities

Proactive, solutions‑oriented, and able to anticipate client needs

Familiarity with e‑commerce tools or the e‑commerce industry is a plus

Technical Requirements Internet

DSL, Cable, or Fiber connection – LAN required (35 Mbps minimum)

Backup internet (15 Mbps minimum)

Hardware

Laptop/Desktop: Minimum Core i5 or Ryzen 5 with at least 8 GB RAM

Desktop/Laptop only (no tablets or smartphones for working tools)

Perks & Benefits

Competitive pay with annual performance‑based increases

Paid time off so you can rest and recharge

Health and dental insurance or a health stipend

Comprehensive health and dental coverage

Holiday bonuses in appreciation of your hard work

Fully remote setup — work from anywhere you're comfortable

Opportunities to grow with us as we scale

If you’re ready to help clients succeed and grow with a fast‑moving, global team, we’d love to hear from you — please apply and tell us how you’d make an impact.

Seniority level

Associate

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting

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