Quality Control Specialist (Fintech)

Responsibilities

Coaching and monitoring Dept (Collection/CS/Telemarketing/CA)

Conduct training and being a trainer

Prepare the material for training based on needs

Develop agent, do observation & analysist based on training result

Bring good impact and positive vibes after coaching and training

Other tasks as assigned

Qualifications

Willing to work six days in a week (6+1)

Minimum Diploma degree in any field

Conversational English is a must

Have experience as QC & Trainer in Collection/ CA/CS/Telemarketing minimum 1 year

Independent, initiative, and positive

Good communication & negotiation

Can work individual and as a team

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