Client Success Manager

Responsibilities

Proactively maintain positive and long-term relationships with client companies, clearly communicating Riliv’s values, initiatives, and new programs

Ensure smooth implementation of client programs in collaboration with internal teams, while maintaining clear accountability for timelines and deliverables

Monitor client engagement, usage trends, and activation rate to identify churn risks and growth opportunities

Drive revenue growth through renewal management, upselling, and identifying additional service needs

Prioritize client satisfaction while ensuring efficient and strategic use of internal resources

Coordinate administrative and contractual requirements in collaboration with legal, finance, and operations teams

Stay updated on industry trends to provide relevant insights and recommendations to clients

Provide structured feedback to internal teams to improve product offerings and customer experience

Qualifications

Minimum 2–4 years of experience in B2B account management, SaaS, corporate services, HR solutions, consulting, or related fields

Proven experience managing corporate clients end-to-end, including renewal and upselling

Strong communication and stakeholder management skills, able to engage HR leaders and decision-makers

Comfortable working with data, performance metrics, and identifying growth or churn risks

Demonstrated ability to drive revenue retention and account expansion

Proactive, solution-oriented, and confident in handling client escalations

Able to collaborate cross-functionally and manage multiple accounts in a lean, fast-paced environment

High sense of ownership and accountability

Based in Jakarta with a hybrid working arrangement

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