Application Specialist

We are seeking an

Application Specialist

to join a leading medical technology organization specializing in advanced surgical, radiosurgery, and digital operating room solutions. In this highly customer-facing role, you will bridge clinical practice and innovative technology by supporting physicians and healthcare teams in the effective use of surgical and radiotherapy systems.

You will play a critical role in ensuring successful product implementation, providing technical and clinical application support, and strengthening partnerships with healthcare professionals and distributors across the region.

Reporting to:

Sales Manager, SEA

Work Mode:

Remote / Field-based

Location:

Jakarta (Remote)

Portfolio:

Surgical navigation systems, radiosurgery solutions, and digital operating room technologies

Culture:

Collaborative, customer-centric, innovation-driven, and clinically focused

The Role 1. Clinical Application Support & Technical Expertise Provide on-site and remote clinical application support to physicians, surgeons, and hospital personnel to ensure optimal use of surgical and radiosurgery systems. Troubleshoot technical and workflow-related issues while ensuring smooth system performance.

2. Training & Product Education Conduct product demonstrations, workshops, and hands‑on training sessions for clinicians, hospital staff, and partners to improve product knowledge and enhance clinical adoption.

3. System Installation & Workflow Integration Support system installations, software updates, and configuration processes while ensuring seamless integration into hospital clinical workflows and treatment environments.

4. Customer Engagement & Clinical Collaboration Work closely with physicians, surgeons, and medical physicists during clinical procedures and treatments to ensure proper product utilization and optimal patient outcomes.

Collaborate with distributors by providing product training, technical guidance, and support during pre‑sales activities including customer meetings, product evaluations, and clinical presentations.

Gather insights on key surgeons, treatment centers, and competitor activities to support strategic planning, marketing initiatives, and regional business growth.

7. Industry Engagement & Knowledge Development Participate in industry conferences, medical congresses, and symposia while continuously enhancing product knowledge through ongoing training and self‑learning.

Requirements

Diploma or Bachelor’s degree in

Biomedical Engineering, Nursing, or a related technical or healthcare discipline

Certification or academic background in

Medical Physics, Medical Dosimetry, or Radiation Therapy

is an advantage

1–2 years of experience

supporting surgical or radiotherapy technologies within hospitals or medical device companies (experience in both areas is highly desirable)

Strong technical troubleshooting and clinical application support capabilities

Excellent organizational, planning, and problem‑solving skills

Ability to work independently while collaborating effectively with cross‑functional teams

Strong communication and training skills with the ability to interact confidently with healthcare professionals

Willingness to

travel extensively to hospitals and customer sites

Fluency in

English and Bahasa Indonesia

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