IT Field Support

Job ID: 20893

Location: ST Engineering Hub, SG

Roles and Responsibilities

Incident & Service Management: Respond to tickets, resolve hardware/software issues, and ensure SLA compliance.

AI Solution Development: Design and implement AI-enabled solutions, identify use cases, and manage end-to-end AI project lifecycle.

Collaboration & Continuous Learning: Work on digital initiatives, track KPIs for AI projects, and stay updated on IT and AI trends for ongoing improvement.

User & Device Support: Monitor preparation of PCs for new hires, assist with printers/copiers, and support meeting rooms.

IT Asset & Inventory Management: Oversee delivery, inspection, labelling, and registration of IT equipment; maintain accurate inventory records and compliance with audits.

Equipment Handling & Documentation: Manage transfers, returns, and updates in IT systems; ensure proper asset tagging and classification.

IT Store & Procurement: Maintain IT stores, ensure hardware readiness, and handle procurement of IT equipment.

Vendor Coordination: Act as primary contact for vendors, ensuring timely delivery and issue resolution.

Project & Ad Hoc Tasks: Manage assigned IT projects and perform other IT-related duties as required.

Requirements

Minimum Diploma/Bachelor in IT, Computer Science, Data Science, Engineering, or a related field, or equivalent relevant work experience (3–4 years).

Experience in leading or managing a team of desktop engineers will be considered an added advantage.

Knowledge of inventory management systems and experience with AI platforms/tools is an advantage.

Proficient in Microsoft Office (Office365), Windows OS (Win11), and basic programming (Python or similar).

Familiarity with data analysis and visualization tools.

Strong organizational, analytical, and problem‑solving skills; attention to detail.

Team player with a positive attitude, quick learner, multitasker, customer‑service oriented.

Self‑motivated with a commitment to continuous learning and self‑upgrading in both IT and AI domains.

Working location at Benoi, working hours Mon – Fri 7:30 am to 5 pm, islandwide transportation provided.

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