Driver Operations Associate (Longhaul Delivery)

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, namely

Passion

in serving local communities, empowering SMEs and our driver partners,

Execution

and

Grit

because that is how we differentiate ourselves by never giving up and striving for excellence, and

Humility

- awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Your impact won't end there ; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives.

You are the one who will directly empower our driver-partners and ensure their long-term economic viability .

Think you are up for it? Apply now and join us as #OneLalamove!

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What you’ll do: Monitor and analyze daily, weekly, and monthly long-haul & bigger vehicle (5-ton upwards) order metrics Build and maintain a reliable driver pool specialized in long-haul & bigger vehicle (5-ton upward) orders Identify supply gaps for long-distance routes and proactively activate drivers to cover upcoming demand Work closely with Demand / Business Development teams to forecast large or upcoming long-haul & bigger vehicle (5-ton upwards) orders to ensure & secure driver readiness in advance Initiate driver engagement initiatives such as: (targeted communication, incentives, or campaigns) to improve long-haul & bigger vehicle (5-ton upwards) order response rate / fulfillment Track driver performance and provide regular insights and recommendations to improve supply reliability

What we seek: Good communication and interpersonal skill Strong analytical thinking & having problem-solving mindset to identify operational issues and act quickly Comfortable working in a fast-paced operations environment with daily performance targets Proactive and execution-driven, able to respond quickly to supply-demand gaps.

What you’ll need : Graduate from reputable university majoring in management, operations or any related field Minimum 1-2 years of experience in operations, logistics, supply management, or marketplace platforms, preferably from a startup company Experience managing driver/partner communities or supply-side operations is a strong advantage Good communication skills in English Experience and familiar with spreadsheets, Microsoft Excel, and PowerPoint