Executive Housekeeper

Company Description In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In‑Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high‑end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Job Description

Operational Excellence

Supervise daily housekeeping operations across assigned floors, ensuring cleanliness, ambience, and presentation match Roswyn’s luxury‑lifestyle standards.

Conduct meticulous inspections of guest rooms, suites, and public areas; follow up promptly on deviations.

Oversee room assignments, prioritizing arrivals, departures, and special requests in coordination with Front Office.

Ensure seamless room readiness that supports a smooth guest journey and hotel flow.

Liaise with Laundry to maintain consistent linen quality and par levels.

Guest Experience & Service Culture

Respond to guest requests with grace, efficiency, and a warm personality reflective of Morgans Originals service ethos.

Ensure VIP arrivals and special occasions are executed with thoughtful, signature touches.

Anticipate guest needs and empower the team to create memorable experiences through attention to detail and creative initiative.

Leadership & Team Development

Guide and support a diverse team of Room Attendants, Public Area Attendants, and Housekeeping Coordinators.

Conduct on‑the‑job training focused on brand standards, grooming, service rituals, and safety procedures.

Mentor team members, fostering a positive, inclusive, and inspired work environment.

Assist in duty rosters, shift planning, and performance discussions.

Quality & Brand Standards

Uphold Morgans Originals signature housekeeping standards, ensuring consistency in every guest touchpoint.

Maintain meticulously organized pantries, trolleys, and operational areas.

Monitor the proper use, handling, and storage of chemicals, machinery, and linen.

Inventory, Sustainability & Cost Awareness

Maintain par levels and oversee the usage of guest amenities, cleaning supplies, and equipment.

Support sustainability initiatives by encouraging responsible use of resources and eco‑friendly practices.

Assist with monthly stock counts and cost‑control procedures.

Interdepartmental Collaboration

Coordinate closely with Front Office, Engineering, Laundry, and Security to ensure seamless operations.

Report maintenance issues promptly and monitor follow‑up until resolution.

Ensure consistent communication and adherence to daily operational briefings.

Health, Safety & Compliance

Enforce hygiene, sanitization, and chemical safety protocols.

Ensure all team members comply with safety guidelines, including PPE usage and emergency procedures.

Maintain required logs, checklists, and operational records diligently.

Core Competencies

Luxury hospitality awareness and attention to detail

Strong supervisory and team leadership skills

Excellent communication and guest engagement abilities

Creative problem‑solving and service mindset

Professional grooming and brand representation

Qualifications

Proven experience as a department head in Housekeeping at a premium or luxury hotel property with multiple service spaces

Demonstrated ability to manage and develop teams, with strong supervisory and leadership skills

Proficiency with hotel management systems such as Opera Cloud and HubOS

Strong prioritisation and time‑management skills with the ability to manage multiple projects under pressure

Passion for coaching, mentoring, and team development

Physical capability to perform the role, including standing, walking, lifting, and flexibility to work varied shifts including early mornings, weekends, and public holidays

Why Join Us?

Opportunity to be part of a leading international hospitality brand.

Career growth and development within Accor Hotels.

Dynamic and supportive work environment.

#J-18808-Ljbffr