Customer Service Executive (Defect Management and Unit Handover)

Below are the details regarding the role:

Work Location: Bugis

Working Hours: 5.5 days, Mon-Fri: 9am-6pm, Sat: 9am-1pm

Monthly Salary: Up to $3.3k

What You Will Be Doing

Pre-Handover Inspections: Conduct detailed inspections of units before handover, identify defects, and work closely with contractors to ensure prompt resolution. Keep the developer updated on progress and prepare comprehensive handover kits for owners.

Handover Process: Coordinate handover schedules with the developer, guide owners through the handover, and address any inquiries about unit interiors.

Maintain accurate handover records and provide daily updates to the developer.

Defects Management: Act as the liaison between owners and contractors, ensuring timely defect resolutions.

Oversee rectification sign-offs and monitor progress to meet agreed timelines.

Maintain logs for keys, access cards, and other critical details during defect rectifications.

We’re Looking For Someone Who’s:

Experienced in unit handover and defects management, with 2 years of relevant experience.

Diploma-qualified or holds an equivalent certification.

A strong communicator with a customer-first mindset, able to navigate complex situations with ease.

Highly organized and detail-oriented, capable of managing multiple tasks and timelines.

Comfortable working independently, yet a team player with a collaborative attitude.

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