Learning Experience Specialist

Mission

Orchestrate the Student Journey: Act as the strategic lead for student onboarding, ensuring seamless integration into the Cakap ecosystem (Chat, Club, and Private Sessions).

Retention Advocacy: Proactively identify friction points in the student lifecycle to maximize engagement and ensure long-term educational ROI for our users.

Strategic Voice of the Customer (VoC): Transform qualitative student feedback into data‑driven reports that influence the company’s product roadmap and service standards.

Relationship Management: Execute high‑touch outbound engagement strategies to cultivate a loyal community and minimize churn.

Requirements

Client Lifecycle Expertise: Proven experience managing high‑value B2C relationships, preferably within the EdTech or Premium Service sectors.

Cross‑Cultural EQ: High emotional intelligence with the ability to navigate complex communication across diverse cultural and linguistic backgrounds.

Analytical Storytelling: Ability to not just collect data, but to "tell the story" of the student experience through professional‑grade documentation.

Growth Mindset: A commitment to personal and professional evolution within Indonesia’s most innovative education platform.

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