Sales and Customer Care Specialist

Position Summary: As a Sales and Customer Care Specialist, your role is at the heart of Trupanion. When members need us, our Specialists do whatever is necessary to deliver the best possible experience. We're looking for those who thrive in sales and love to engage with people over the phone, who are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.

Responsibilities: Act as a direct contact for Smart Paws’ and Trupanion customers and cooperation partners Listen to understand what a pet owner is looking for and offer recommendations on how Trupanion can help solve their pet insurance needs. Effectively communicate our product and its benefits, with the goal of closing sales and activating Trupanion policies Handle sensitive situations with empathy and care, exemplifying Trupanion DNA Passion for assisting members, curiosity to ask probing questions, and ability to solve problems and creative problem-solving skills. Make genuine connections and adapt communication style to best serve any member who contacts us Willingness to accept and embrace changes in responsibility, processes, and workflow in an ever-changing environment Efficiently manage time to provide legendary member service in a high-volume contact center Utilize multiple systems to support our members and Veterinarians Actively contribute to the continuous improvement of processes and support the launch of new services.

Qualifications: Fluency in English, German, and French; Flemish is a plus! 2+ years’ experience in a member-facing role Swiss Non-Life insurance mediary license, preferred Proven experience in phone sales Experience using and learning complex computer systems

Skills: Enjoy a challenge, possess strong problem-solving skills. Quickly adapt to process or protocol changes and implement them immediately Ability to multitask at high speed while maintaining excellent attention to detail and accuracy Outstanding communication skills, both written and verbal. Excellent listening skills are a must! Work independently and be self-motivated Proactive and logical thinker

Schedule: This is a full-time position of 37.5 hours per week; schedule may vary based on business needs. Flexibility is required to start as early as 07:00, work until 19:00, and on Saturdays. After hire, any schedule changes will be communicated with at least 30 days’ notice.

Compensation: The pay for this position is based on a full-time schedule. In addition to salary, our employees will be eligible for monthly bonuses based on individual and company goals. Trupanion may also provide Restricted Stock Units, which vest over 4 years

Benefits and Perks: 25 holiday leave days. Five-week sabbatical after five years of employment Medical Insurance for a cat or dog Medical Conierge (Summus) Lifestyle Spending Account (LSA) Family Planning (Carrot) Employee Assistance Program Open, casual, pet-friendly, and fun office environment

Additional information: At Trupanion, we believe in a flexible workplace! This is a remote position for candidates in Germany or Switzerland. The expectation is to meet as a team once per quarter for up to a week. The location is subject to change, based on needs. Learn more about how Trupanion has revolutionized our industry and the reimbursement model.