Job Description
Managethedailyoperation,maintenance,andbasicconfigurationofqualityinspectionsystems,includingintelligentvoicequalityinspectionplatforms,ruleengines,scoringrules,andkeywordlibraries.
Performdatalabeling,calibration,andvalidationofvoiceandtextdatatosupportAImodeltrainingandimproverecognitionaccuracy.
Develop,update,manage,andpublishStandardOperatingProcedures(SOPs)fortelemarketing,customerservice,anddebtcollectionprocesses.
Conductspecializedqualityinspectionsforkeybusinessissues,riskevents,ornewruleimplementations,anddeliverdataanalysis,visualreports,andactionableinsights.
Collaboratecloselywithcustomerservice,collection,telemarketing,product,technology,andtrainingteamstoensureissueresolutionandcontinuousprocessimprovement.
Bachelor'sdegreeorabove,preferablyinstatistics,computerscience,finance,management,orrelatedfields.
1–3yearsofexperienceinfintech,consumerfinance,banking,orcallcenterenvironments,withexposuretoqualityinspection,operationsanalysis,ordataannotation;experienceinlendingorcreditbusinessesisaplus.
Strongunderstandingofend-to-endloanfacilitationprocesses,includingtelemarketingcompliance,customerservicestandards,andcollectionpractices.
ProficientinExcel(pivottables,formulas,charts)withbasicSQLqueryskills;experiencewithintelligentQCsystems,CRM,orBItoolsispreferred.
Stronganalyticalandlogicalthinkingskills,detail-oriented,responsible,andhighlyawareofcompliancerequirements,witheffectivecross-functionalcommunicationabilities.
ExperienceinQCruleconfiguration,SOPdevelopment,knowledgeofOJK/AFPIregulations,andbasicproficiencyinChinese,Indonesian,orEnglishareconsideredadvantages.
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