Real-Time Operations Monitoring Lead

A leading fintech company in Jakarta Utara is seeking a Real Time Operations Monitoring Team Leader to supervise the monitoring team and ensure compliance with daily operations. The ideal candidate will have at least 2 years of experience in contact center operations and a strong ability to manage teams effectively. Responsibilities include analyzing performance metrics, coaching team members, and ensuring operational risks are addressed. This role requires excellent communication and leadership skills, as well as proficiency in reporting tools. #J-18808-Ljbffr