Customer Experience & Social Media Liaison

A leading educational institution in Jakarta Utara is seeking a Customer Contact Agent to manage customer interactions across various digital platforms. This role requires monitoring Google Reviews, responding to social media comments, and gathering customer insights to enhance satisfaction. The ideal candidate will have a diploma or degree in a relevant field, 1-3 years of customer service experience, and strong communication skills. You will help represent the brand and ensure professional engagement with customers. #J-18808-Ljbffr