Customer Success Specialist (Indonesian)

Location:

Georgetown, Penang – Livingston Tower

About the Rol

e We are hir ing Indonesian Customer Success Special ists to suppor t a global smart devices cl ient. This role focuses on delivering high-quality customer support and ensuring a positive customer experience across multiple communication channels. You will act as a trusted point of contact for customers, assisting with inquiries, issue resolution, and general product support in a fast-paced, customer-centric environmen

t. Key Responsibilit iesHandle customer inquirie s via phone, chat, and

email in a professional and courteous man nerProvide accurate information and effective solutions to customer iss uesPerform basic to interme diate technical troublesh ooting related to smart devices and applicati onsEnsure timely documentation of customer interactions in internal syst emsMeet quality, productivity, and customer satisfaction K PIsCollaborate with team members to continuously improve service deliv

ery

Wor king HoursMonday to Sunday (rotation al sh ifts)Operati ng hours: 9:00 AM – 9: 30 PM9 hours per day (including 1-hour meal b reak)5 working days

per

week Salary & Be nefitsSalary to be dis cussedMedical coverage and structured training pr

ovid ed

Requ irementsNative or

fluent Indone sian (ma ndatory)English proficiency (conversational to busines s level)English proficiency for internal commu nicatio nMinimum Diploma (Bachelor’s Degree pr eferred)Experience in customer service, contact center, or client-facing roles is an a dvantageStrong communication skills with a customer-focused mindsetComfortab le working in a shift-based, fast-p aced env

ironment

Why Join UsSupport a well-established global

smart dev ices clientCompetitive salary with clear incentiv e structureStructured onboarding and ongoi ng trainingCareer development opportunities within a global o

rganization