Guest Realtion Officer

Key Responsibilities

Welcome guests in a friendly and professional manner, providing information about court facilities, schedules, and applicable regulations, and handling guest complaints and feedback in a responsive and effective manner

Manage front desk operations, including bookings and inquiries (in person, by phone, and online)

Assist with memberships, registrations, and payment processing

Support daily club operations and coordinate with the management team

Promote club activities, events, and tournaments to guests

Handle guest feedback and resolve issues in a friendly and professional manner

Maintain a clean, organized, and welcoming reception area

Manage the club community and assist with hosting padel events and activities

Requirements

Experience in customer service, hospitality, or front desk roles is preferred

Strong communication and interpersonal skills

Friendly, positive, and professional attitude

Interest in sports and padel is a plus, but not required

Comfortable using booking systems and basic computer applications

Flexible availability, including evenings and weekends

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