Administrative Specialist

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we connect top-tier Latin American talent with leading US companies. Our mission is to unlock borderless careers and create long-term remote opportunities where professionals can grow and make a real impact.

About the Company Our client is a US-based pediatric therapy organization specializing in speech and occupational therapy. They work closely with children and families, providing compassionate, high-quality care in a supportive and collaborative environment. This is a full-time, long-term remote opportunity.

About the Role We are looking for a warm, tech-savvy, and highly organized Front Desk Coordinator to support a busy pediatric therapy clinic. This role is heavily phone-based and requires someone with a naturally compassionate and professional communication style. You will be interacting daily with parents, helping schedule appointments, answering questions, and ensuring a smooth experience for families. Beyond scheduling, you’ll also manage backend administrative tasks and occasionally provide extended coverage to support clinic operations. This is a fast-paced position that requires emotional intelligence, efficiency, and confidence handling high call volume. Work Schedule Standard Schedule: 9 AM–5 PM or 10 AM–5 PM (Central Time) Key Responsibilities Answer high-volume inbound calls from parents Schedule and reschedule therapy appointments Guide parents through available time slots and clinic policies Persuade families to accept alternative appointment times when needed to maximize clinic capacity Manage daily administrative task lists Support backend coordination and documentation Handle escalated calls calmly and professionally Maintain accurate records within internal systems What We’re Looking For 1+ year of experience in a front desk, receptionist, or customer service role Advanced English proficiency (spoken and written) Strong verbal communication skills with a warm, compassionate tone Highly organized and detail-oriented Tech-savvy with strong Google Workspace skills (Docs, Sheets, Gmail) Ability to quickly learn new systems (EMR platforms such as TherapyNotes or similar) Professional under pressure and comfortable handling escalated calls Highly Valued Experience in healthcare, therapy clinics, or insurance Sales experience (especially persuasive scheduling or service coordination) Spanish proficiency Experience managing high call volume Compensation & Benefits Competitive USD payment 2 weeks of PTO US federal holidays Fully remote position Supportive training and onboarding Opportunity for long-term growth within the organization Why This Role Is a Great Opportunity Meaningful work supporting children and families Stable, long-term remote role Growing organization with expansion plans Opportunity to develop operational and leadership skills over time