Head of Customer Service -Electrification Automation Business Unit

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

You’ll create impact by:

Implements superior strategy and guidelines, and develops/defines functional specific policies, processes and/or methods for corporate, business or regional organization from a commercial and a technical point of view.

Ensure of achievement of CS – EA Business / Financial Objective to support overall BU achievements

Ensures obeying regional laws and regulations.

Ensures a proficient and capable Service workforce to conduct required service tasks in time and quality. Also promotes Sustainability & Digitalization portfolio within EA CS portfolio.

Provides the necessary work environment, tools and processes to optimally deliver services to customers.

Acts as escalation instance for resolving issues with service delivery and internal units.

Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff. (Service Function : Sales, Tender & Proposal, Promotors, Order Execution)

Your defining qualities:

Knowledge of LV/MV Switchgears, Protection & Automation is a must

Sales background, Independent charge, team leader with P/L accountability

Served markets: Indonesia, ASEAN markets

Portfolio includes; Digital retrofits, sustainable solutions, energy assessment

In return, we offer you:

Attractive compensation and benefits

Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion

Endless possibilities and opportunities for progression and learning

Recruitment Process:

CV Screening

A session with our recruiter to understand your motivation & your past experiences

1-3 Business Interviews

Offer Stage

Medical test

Transform The Everyday with Us! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better everyday with us.

Public Notice: Recruitment Fraud We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.

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