Assistant Front Office Manager

Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel’s 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For an array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates.

Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, a remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands.

Job Description

Lead and mentor the front office team, fostering a culture of excellence and collaboration

Develop and implement strategies to enhance guest satisfaction and operational efficiency

Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries

Train and motivate front office staff to deliver high-quality customer service

Manage guest complaints and resolve issues promptly and professionally

Coordinate with other departments to ensure seamless guest experiences

Monitor and optimize front office performance metrics and guest satisfaction scores

Manage department budgets and control expenses effectively

Ensure compliance with brand standards and local Indonesian hospitality regulations

Implement and maintain efficient front office procedures and systems

Develop and execute revenue management strategies to maximize occupancy and revenue

Handle VIP guests and special requests with utmost care and attention to detail

Stay informed about local attractions and events in Jakarta to provide guests with valuable recommendations

Qualifications

Bachelor's degree in Hospitality Management or related field

Minimum of 5 years of experience in hotel front office operations, including 2+ years in a managerial role

Proven leadership skills with the ability to train, motivate, and mentor team members

Excellent customer service skills and a passion for delivering exceptional guest experiences

Strong financial acumen and experience in budgeting and revenue management

Proficiency in Property Management Systems (PMS) and Microsoft Office Suite

In-depth knowledge of front office procedures, revenue management principles, and industry best practices

Excellent problem-solving, decision-making, and conflict resolution abilities

Strong organizational and time management skills

Ability to work flexible hours, including nights, weekends, and holidays

Adaptability to changing priorities and ability to work well under pressure

Exceptional communication and interpersonal skills to interact effectively with guests, staff, and management

Fluency in English and Bahasa Indonesia; additional languages are a plus

Thorough understanding of Indonesian hospitality regulations and local culture in Jakarta

Enthusiasm for staying updated on hospitality trends and implementing innovative solutions

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific’s most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific, Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia.

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