Product Associate

The Product Associate supports the development, improvement, and delivery of Solve Education!’s digital learning products. This role works closely with the Product Manager and cross-functional teams to translate user needs into actionable insights, coordinate product development activities, and ensure smooth execution across the product lifecycle.

The ideal candidate is detail-oriented, analytical, eager to learn, and able to thrive in a fast-paced, technology-driven environment. This position is designed for individuals who want to grow their career in product management while contributing to meaningful educational impact.

Purpose of the Role

Support the design, development, and optimization of Solve Education!’s products.

Ensure accurate documentation, structured execution, and timely delivery of product tasks.

Strengthen decision-making processes through user insights, data, and cross-team coordination.

Contribute to continuous improvement in product quality, user experience, and operational efficiency.

Key Responsibilities Product Research & Insights

Assist in gathering and analysing user feedback, market trends, and competitor information.

Conduct desk research to support product discovery and feature prioritisation.

Help prepare user research materials (surveys, interview guides, usability tests).

Summarise findings into clear reports for the Product Manager and relevant teams.

Product Development Support

Translate product requirements into clear documentation such as user stories, acceptance criteria, and task descriptions.

Manage and update product artefacts (roadmaps, backlogs, feature trackers, documentation).

Coordinate with engineering and design teams to ensure timely delivery of assigned features.

Participate in product testing, QA, and validation activities to ensure product quality.

Data & Impact Monitoring

Support the collection and interpretation of product performance data.

Generate routine product reports and highlight insights or potential issues.

Track metrics related to user engagement, feature adoption, and impact outcomes.

Cross-Functional Coordination

Prepare materials for internal briefings, sprint meetings, demos, and partner updates.

Ensure alignment between product, programs, engineering, and external partners.

Assist in documenting decisions, meeting notes, risks, and follow-up actions.

Process & Operational Support

Support the implementation of agile product management practices.

Maintain organisational standards for documentation, workflow, and communication.

Identify process inefficiencies and recommend improvements.

Reporting Structure

Reports to:

Product Manager

Works closely with:

Engineering, Design, Program Implementation, Data teams

May support:

External partners or users as needed in product testing or feedback cycles

Expected Outputs

Clear, accurate, and updated product documentation.

User research summaries and product insight reports.

Timely support in QA, testing, and release coordination.

Organized trackers and dashboards to monitor product progress.

Structured follow-up on tasks and deadlines.

Qualifications Education

Bachelor’s degree in Business, Information Systems, Computer Science, Education, or a related field.

Experience (Preferred but Not Required)

Experience supporting digital products, research projects, or technology-driven initiatives.

Exposure to agile or project management workflows.

Internship or entry-level experience in tech, edtech, or data-driven environments.

Skills & Competencies

Strong analytical and research skills.

Basic understanding of product management principles and UX concepts.

Ability to prepare clear documentation and structured reports.

Familiar with productivity and project management tools (e.g., Jira, GitLab, Notion, Trello).

Comfortable working with data (Excel, Google Sheets, or analytics dashboards).

Strong communication and stakeholder coordination abilities.

Highly organised, detail-oriented, and able to follow through on tasks.

Mindset & Attributes

Eagerness to learn and grow within the product field.

Proactive, responsible, and open to feedback.

Comfortable working in a fast-paced and sometimes ambiguous environment.

Passion for education, technology, and social impact.

Location Requirement

Based in Bandung or willing to relocate.

Why This Role Matters This position provides a pathway to develop into a full Product Manager role. The Product Associate plays a crucial part in ensuring product quality, operational clarity, and user-centered decision-making — all essential to delivering impactful products for learners worldwide.

Ready to apply? Send your CV & Portfolio to career@solveeducation.org

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