Order Support Manager

Career Area Strategy Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Drive Growth. Deliver Service. Make an Impact. Moving material makes the world’s work possible. Caterpillar customers and their equipment are hard at work in every corner of the globe, and they cannot afford to slow down or stop. They need our machines, engines, and parts to do the world’s work. That is what our logistics team makes possible — using the latest digital, analytics, and data forecasting tools to move material where it needs to be when it needs to be there. As Order Support Manager at SPM, you will responsible for ensuring smooth and timely execution of customer orders from initiation through delivery. This role acts as the central communication link between Sales/Customers and Plant operations, ensuring all order-related information, documentation, risks, and status updates are properly managed. The position also supports operational planning through timely reporting, project coordination, and adherence to internal processes to help the plant achieve on time delivery and revenue targets. Why SPM Oil & Gas SPM Oil & Gas is a welcoming, inclusive place where everyone’s contribution is recognized. We offer meaningful careers across engineering, service, and commercial roles and encourage people to innovate, collaborate and be themselves. Additional Info Shift: Regular. Work Location: Batam. This position requires the candidate to work a 5-day-a-week schedule in the office. Domestic relocation is not available for this position. Travel Requirement: up to 10%. What You Will Do Order Coordination & Communication Schedule and facilitate order kickoff meetings, prepare agendas, and record accurate meeting minutes. Serve as the primary focal point between Sales/Customer and the Plant, ensuring clear and timely communication at all stages. Disseminate project information, status updates, and key documentation to all stakeholders. Perform accurate order entry and update all part numbers and order information in the system. Maintain data accuracy to support planning, scheduling, and reporting activities.

Project Monitoring & Issue Resolution Identify, track, and monitor project risks and issues, and coordinate with stakeholders to develop mitigation or action plans. Track and follow up on action items to ensure timely closure and support on-time delivery commitments.

Reporting & Analysis Prepare and publish monthly reports.

Compliance, Audit & Plant Support Participate in internal and external audits, ensuring documentation and processes meet required standards. Support stack-up test activities and related documentation flow.

What Skills You Have Budgeting: Knowledge of organization's budget process; ability to apply policies and practices for planning and administering a budget. Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Resource Management: Knowledge of the resources required to achieve business objectives; ability to plan, mobilize and distribute resources to fulfill business objectives and plans.

Degree And Experience Requirement Diploma or Bachelor's degree in Business Administration, Engineering, Supply Chain, or related field. Minimum 3 years of experience in order management, project coordination, customer service, or production support roles (preferably in manufacturing or oil & gas environment). Experience working with ERP systems for order entry and tracking. Strong understanding of production workflows, documentation processes, and cross-functional coordination.

What You Will Get Our goal at SPM Oil and Gas is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salaried wage because we value your performance, we offer a total rewards package that provides benefits (medical, dental, vision, pension, and accident & life insurance) along with the potential of an annual bonus. Final Details Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. Posting Dates February 24, 2026 - March 23, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.