Operations & Service Manager Remote (Indonesia) Employee Manufacturing, Production

Ahti Interiors is a

design-led sanitary ware brand

supplying premium bathroom products to architects, developers, and interior designers across Bali and Indonesia.

We combine European design sensibility with a global manufacturing backbone and local operational execution. As we scale, our focus is on

structure, systems, and operational excellence.

Tasks We are hiring an

Operations & Service Manager

to act as the

operational backbone of Ahti .

This role owns everything that happens

after a sale is confirmed

— from factory coordination and inbound logistics to warehouse accuracy, delivery execution, after-sales support, and quality feedback loops with our China-based QC team.

You will work closely with:

The

Warehouse Manager

The

Account Manager

The

Technical Engineer

Our

QC / Procurement

This is a

hands-on leadership role

for someone who brings structure, calm, and accountability — and who can operate independently with minimal supervision.

Key Responsibilities

Operations & Order Fulfilment

Own the end-to-end operational flow from confirmed order to final delivery.

Maintain clear visibility across orders, shipments, stock, and outstanding issues.

Ensure smooth coordination between sales, warehouse, logistics, and service functions.

Warehouse & Inventory Management

Manage and supervise the

Warehouse Manager

and warehouse operations.

Ensure

inventory accuracy

(cycle counts, reconciliation, system discipline).

Oversee receiving, QC-at-arrival, storage, and dispatch processes.

Ensure Inventory is the single source of truth.

Logistics & Delivery

Coordinate inbound shipments from factories to Indonesia.

Manage delivery planning and timelines with internal teams and partners.

Proactively manage delays and ensure clear internal communication.

After-Sales & Technical Support

Oversee after-sales cases and technical issues raised during or after installation.

Work with the Technical Engineer to ensure site feedback is documented and resolved.

Support the Account Manager with accurate, timely operational updates for clients.

Quality Control & China Coordination

Manage the quality feedback loop.

Document defects, issues, and root causes with clear evidence (photos, data).

Track corrective actions and prevent repeat issues.

Systems, Structure & Continuous Improvement

Build and maintain SOPs, trackers, and simple dashboards.

Improve operational processes to reduce errors, delays, and rework.

Use tools to increase efficiency and clarity.

Requirements Experience

5–10+ years in

operations, logistics, supply chain, or service management .

Experience in

interiors, sanitary ware, building materials, appliances, or similar physical-goods businesses .

Proven experience managing

warehouse operations and on-the-ground teams .

Exposure to

imported goods and international suppliers.

Skills & Mindset

Strong

process and systems thinker

— brings order to complexity.

Comfortable working

independently

and making decisions without hand-holding.

Calm, structured, and solution-oriented under pressure.

Clear communicator who can coordinate across departments and cultures.

Tech- comfortable : able to self-learn ERP systems and use tools to improve workflows.

Languages

Fluent

Bahasa Indonesia

Strong

English

(written and spoken)

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