Reservation Agent

Company Description Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture which offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await.

Job Description We are seeking a passionate and service oriented Reservation Agent to join our team at Sofitel Bali Nusa Dua Beach Resort. In this role, you will be responsible for handling room reservations, providing accurate information to guests, and maximizing room revenue through professional sales and customer service skills.

Handle all room reservations via phone, email, online platforms, and other booking channels

Provide accurate information regarding room types, rates, promotions, and hotel facilities

Process new reservations, modifications, cancellations, and special requests efficiently

Ensure all bookings are accurately entered into the hotel system

Upsell rooms and promote hotel services to maximize revenue

Coordinate with Front Office, Sales, and other departments to ensure smooth guest experiences

Maintain proper filing and documentation of reservation records

Monitor room availability and assist in managing room inventory

Respond promptly and professionally to guest inquiriesHandle guest complaints related to reservations with care and efficiency

Maintain confidentiality of guest information and hotel data

Follow hotel policies and brand standards at all times

Qualifications

Minimum of 1–2 years of experience in Reservations, Front Office, or related hospitality role

Strong knowledge of hotel reservation systems (e.g., Opera or similar PMS)

Excellent communication skills in oral and written English (additional languages are an advantage)

Strong customer service and sales skills

Good understanding of revenue management principles

Detail oriented with strong organizational skills

Ability to multitask and work under pressure

Positive attitude, professional appearance, and well-groomed

Team player with strong interpersonal skills

Proficient in Microsoft Office and relevant computer applications

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