Email & Chat Sales Support Specialist

Now Hiring: Email & Chat Sales Support Specialist Remote & Full-Time – E-Commerce Accounts TalentPop App

is expanding our remote team! We support fast-growing online brands by delivering thoughtful, high‑quality customer experiences — and we’re looking for a skilled

Email & Chat Customer Experience Specialist

to join us.

This role is 100% non‑voice. If you’re a strong writer, detail-oriented, and love solving customer concerns through email and live chat, we’d love to meet you.

APPLICATION INSTRUCTIONS – READ CAREFULLY To Be Considered, Please Follow These Steps Exactly

Select "Brand Concierge" as your chosen role during the application process.

When prompted for the application code, enter: ECS-ECOM

Applications without the correct role selection and code will not be reviewed.

What You’ll Be Doing

Responding to customer inquiries via email and live chat in a timely, professional manner.

Assisting customers with order updates, tracking, returns, exchanges, and product questions.

Providing product recommendations and promoting relevant offers when appropriate.

Documenting customer interactions accurately in CRM systems.

Maintaining each brand’s voice and tone in written communication.

Escalating complex issues to the appropriate teams when necessary.

Contributing ideas to improve response templates and workflows.

What We’re Looking For

At least 1 year of remote experience in email/chat support, customer service, or e‑commerce assistance.

Excellent written English with strong grammar and clarity.

Experience using tools like Shopify, Zendesk, Gorgias, Freshdesk, or similar platforms.

Strong time management and ability to handle multiple conversations at once.

Self‑motivated and comfortable working independently.

System Requirements

Personal computer or laptop (minimum i5 processor or equivalent).

Reliable internet connection (minimum 15 Mbps download and upload speed).

Quiet home workspace suitable for focused, uninterrupted work.

What You’ll Get

Competitive base pay with performance incentives.

Paid time off.

Health stipend or HMO support (depending on location).

Growth and promotion opportunities within the company.

Fully remote work environment with ongoing team support.

If you’re passionate about delivering exceptional written support and want to grow with a dynamic remote team, apply today and take the next step in your career with TalentPop!

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