Customer Relationship Management

Create product’s monthly CRM content & KV ideation & brief related team

Job Description Assist on CRM Operations Content & KV Ideation

Create product’s monthly CRM content & KV ideation & brief related team

Setup of Vouchers, PN/WA and Robocall

Create and distribute promotional vouchers.

Set up Push Notifications (PN), WhatsApp (WA) and Robocall campaigns.

Monitoring of CRM Activity Delivery

Track the performance and delivery of CRM campaigns.

Ensure timely and accurate delivery of CRM communications.

Monitor the effectiveness of campaigns.

Assist on Improvement Project

Assist and gather feedback for initiatives coming from CRM/MKT

Initiates next step for the improvement initiatives

Guide teammates and ensure each team members understand what to assist in order to complete project/reports

Ensure that all projects comply with internal standards and best practices.

Communicate changes/improvements to relevant teams to adjust accordingly.

Requirements

Hold a minimal of Bachelor Degree in any major

Proven experience in managing CRM operations and marketing (have min 1-2 experience)

Familiar with data driver improvements.

Familiar with collaborating with other respective teams.

Excellent communication and organizational skills.

Ability to manage multiple projects simultaneously and meet deadlines.

Experience with script creations for campaigns, especially through robocall, whatsapp, push notification and other media.

Preferably understand about credit products, especially cash loan products.

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