Manager MICE & Wedding Sales - (Bali Based)

Additional Information

Job Number: 26026464 Job Category: Sales & Marketing Location: The Sira a Luxury Collection Resort and Spa Lombok, Dusun Sira Barat, Lombok, West Nusa Tenggara, Indonesia, 83352 Schedule: Full Time Location Remote: N Position Type: Management Job Summary

Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up‑sales each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. Candidate Profile

Education And Experience

High school diploma or GED; 2 years experience in sales and marketing, guest services, front‑desk, or related professional area. 2‑year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. Core Work Activities

Understanding Markets & Maximizing Revenue

Identifies new group/catering business to achieve personal and property revenue goals. Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand, etc. – and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same‑day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to and during the program/event. Conducting Daily Sales Activities

Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Executes and supports the operational aspects of booked business (e.g., generating proposal, writing contract, customer correspondence). Providing Exceptional Customer Service

Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company’s Customer Service Standards and the property’s Brand Standards. Provides excellent customer service consistent with the daily service basics of the brand. Exemplary customer service to drive satisfaction and loyalty by assisting the customer before and during their program/event. Partners with Event Management and/or Operations to provide a customer experience that exceeds expectations. Sets a positive example for guest relations. Obtains feedback on product quality and service levels. Attends pre‑ and post‑convention meetings to understand group needs and assess quality of product (rooms, meeting facilities, equipment, food and beverage), service levels and overall satisfaction. Recommends appropriate features and services that meet the customer’s needs and exceed their expectations, building loyalty. Building Successful Relationships

Works collaboratively with off‑property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings (sales calls, entertainment, FAM trips, trade shows, etc.). Develops relationships within the community to strengthen and expand the customer base for group/catering sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Additional Responsibilities

Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Participates in and practices daily service basics of the brand. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination’s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.

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