Frontliner

Company Description Rata is Indonesia's first brand to produce Clear Aligners, making dental services accessible and providing exceptional experiences for everyone. Using advanced AI technology, our dentists offer online consultations, analyze dental conditions through 3D video simulations, and deliver personalized teeth-straightening treatments. With a strong focus on customer satisfaction, Rata is committed to transforming dental telehealth into an accessible, impactful solution. We seek driven individuals who embrace challenges, value continuous growth, and strive for excellence. Join us and be part of the journey as we empower more smiles with Rata.

Qualifications Minimum D3/Bachelor’s degree in any major At least 1 year of experience as a Frontliner, Receptionist, or Guest Relations Officer Professional appearance with strong communication and interpersonal skills Experienced in handling customers through multiple channels (walk-in, phone, chat, and digital platforms) Fluent in English, both verbal and written

Job Description Serve as the first point of contact and ensure patients receive service aligned with company standards Provide clear and accurate information regarding products and services Manage reservations, patient administration, and payment processes Build and maintain positive relationships with patients and internal teams Handle inquiries and complaints professionally, ensuring effective resolution