Customer Experience Manager

This is a strategic leadership role responsible for developing, implementing, and managing comprehensive customer experience strategies across the organization. This position is critical in driving customer satisfaction, loyalty, and overall business growth through innovative customer-centric approaches.

Key Accountabilities Area: Design and implement holistic customer experience strategies aligned with overall business objectives Create innovative programs to enhance customer engagement and loyalty Lead digital transformation initiatives in customer experience Oversee the customer complaint management system and develop standard complaint handling procedures Planogram dan Visibility : Paying attention at planogram concept and display product, maintain coordination with related parties Good quality customer service : Finding out customer’s needs, offer excellent service and solution for customer’s complain. Technology and process : Looking for methods or ways to create customer service process that is faster and more efficient. Managing team in several activities, such as preparing opening new store, grand opening promotion, refurbish, exhibition/event Following up product code changing into LDU

Role Requirement: Education minimum bachelor degree, any major Minimum 6 years experience in customer experience field Experience in handling team Background in retail business Good english skill