Customer Expert Japanese Speaker Team Leader

Global Recruitment - APAC & EU at Teleperformance | Hiring Dutch, Thailand, Vietnam and Tagalog speakers! | People Experience & Employer Branding Requirements

Minimum holds Diploma Degree

Having leadership experience in a contact center/BPO environment for at least 1-2 years will be an advantage

Has customer service experience minimum 3 years

Good command of Japanese (N1/N2) and English (C1/C2)

Has good analytical thinking

Good interpersonal skills

Working location in South Jakarta

Willing to work in Shifting Schedule

Responsibilities

Give frequent feedback to Agents on how they can improve their performance

Taking call escalations and looking out over the team for when an Agent may need help

Ongoing coaching and development of the team

Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)

Preparing reports for Operation Manager on performance against these KPIs

Ongoing motivation of team to ensure a positive mindset and customer-focused attitude remains throughout

About the role Customer Team Lead responsible for leading and supporting a team of agents to deliver high-quality customer service.

Seniority level Associate

Employment type Full-time

Job function Customer Service

Industries Outsourcing and Offshoring; Consulting and IT Services; IT Consulting

Location South Jakarta, Jakarta, Indonesia

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