Support Engineer L1

Responsibilities

Utilizing the application to fulfill the assigned task as per customer requirements.

Monitor application health and performance using available monitoring tools.

Receive and record incidents and service requests from users through ticketing systems or other communication channels.

Identify and elevate complex incidents to L2 or L3 support teams according to escalation procedure.

Record all incidents, service requests, and actions taken in the ticketing system.

Provide clear and timely communication to users regarding incident and service request status.

Perform routine maintenance according to scheduled tasks; perform health checks on servers and applications.

Available 24/7 on call duties as well as to work off hours and also on-customer site and able to work with a team.

Minimum Qualifications

Minimum 1 year of experience in application support or IT operations roles. (Possible also for Fresh Graduate)

Diploma degree or Bachelor degree in Information Technology, Computer Science, Computer Engineering, Information Systems.

Basic Knowledge on Operating Systems (Linux and Windows).

Basic Skills on Linux Command and Shell.

Basic Skills on Computer Network (routing, subnetting).

Basic Skills on Operating Desktop Application (Windows & Linux).

Basic Skills on Operating Web Application.

Basic Skills on Database (RDBMS), SQL Command, and DB GUI Tools (e.g: DBeaver, pgAdmin).

Familiar with Ticketing System for Issue / Problem.

Familiar with MS Office and its sub-products.

Basic Knowledge on Information Technology Infrastructure Library (ITIL) Framework

would be a plus .

Willing to Work From Office : Jakarta Selatan.

Have a good communication, and time management skills

Good analytical and problem solving skills

Eager to learn and able to adapt of company culture

We deliver Digital abilities using the latest technology as a basic building block for changing Customer Experience, Operational Processes, and Business Models.

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