AI Chatbot Specialist

We are seeking a skilled

AI Chatbot Specialist

to design, build, train, and optimize conversational AI solutions that enhance customer experience and support internal teams. This role combines technical chatbot development, conversational design, content creation, and performance analysis to deliver intelligent, user-centric chatbot interactions.

Key Responsibilities

Knowledge Base & Content Management

Gather, structure, and maintain content for chatbot knowledge bases

Collaborate with stakeholders to ensure information accuracy and relevance

Chatbot Development & Training

Build, configure, and train AI chatbots across platforms

Continuously improve chatbot performance through testing and iteration

Conversation & Flow Design

Design logical conversation flows, decision trees, and chatbot logic

Create clear flowcharts and conversation maps for complex user journeys

Apply best practices in conversational UX and NLP design

Conversational Copywriting

Write natural, engaging, and on-brand chatbot dialogues

Ensure tone, clarity, and consistency across all chatbot interactions

Analytics & Reporting

Produce churn, engagement, and performance reports

Analyze chatbot data to identify drop-off points and optimization opportunities

Recommend improvements based on user behavior and insights

Customer Support & Operations

Support customer enquiries handled by the chatbot

Escalate issues and improve automation coverage where appropriate

Cross-Functional Support

Support the project management team with chatbot planning and execution

Collaborate with product, marketing, and customer support teams

Required Skills & Qualifications

Experience designing, building, or managing AI chatbots or conversational systems

Strong understanding of conversational design and user intent modeling

Ability to create logic flowcharts, decision trees, and structured conversation flows

Excellent copywriting skills with a focus on conversational tone

Analytical mindset with experience producing and interpreting performance reports

Strong communication and collaboration skills

Detail-oriented and user-focused approach to problem-solving

Preferred Qualifications

Experience with chatbot platforms (e.g., Dialogflow, Botpress, Rasa, Intercom, Zendesk, or similar)

Familiarity with NLP concepts and AI training workflows

Experience supporting customer service or CX teams

Background in UX writing, content strategy, or product design

Why Join Us

Work on cutting-edge AI and conversational experiences

Collaborate with cross-functional teams in a fast-growing environment

Opportunity to shape how users interact with AI-powered systems

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