English Customer Service - Yogyakarta Site

Fluent in English both Written and Reading (min. B2 Upper Intermediate is a MUST) Communicative Willing to work in SHIFTING SCHEDULE 24/7 including Weekend and Public Holiday Willing to place in YOGYAKARTA Candidates can work immediately if they pass Responsibilities

Answering incoming chats, calls and respond to emails Handle Customer Inquiries by Chats Handle Customer Inquiries by Call Provide Customers about Product and Service Information Identify and Escalate Priority Issues Documenting All Information According to Standard Operating Procedures Complete All Chat Logs Updating customers profile into computer Conduct customer surveys to ascertain level of customer service Able to quickly locate user problems and provide solution Performance Incentive. Salary UMR Plus. Holiday Pay. BPJS and BPJSTK. Shifting Allowance (as the position requires shifting schedules).

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