Customer Support Specialist (Wallet & Digital Asset Custody)

We’re Hiring Customer Support Specialist – PayNex (Wallet & Digital Asset Custody)

Join our

PayNex

team, a market leader in digital asset custody solutions. PayNex helps businesses securely store and manage blockchain-based assets, leveraging cutting-edge security, risk control technology, and highly scalable, customized solutions. With over 10 years of technical expertise, we have managed more than USD 100 billion in assets for over 100 corporate clients worldwide. This role is your chance to grow in a fast-paced, tech-driven fintech environment at the forefront of digital finance.

Why This Role Matters As a Customer Support Specialist, you’ll be the first point of contact for our merchants and users. Your work ensures that clients have a smooth, professional experience with PayNex’s wallet and custody services, helping us maintain trust and satisfaction with global customers. By providing timely support, documenting feedback, and improving processes, you’ll play a key role in scaling our operations and supporting our growth in the blockchain and digital asset space.

What You’ll Own Customer Inquiry Handling:

Respond promptly to customer and merchant inquiries via live chat and email on wallet operations, payments, transactions, reconciliation, and product usage. Issue Documentation & Cross-Team Collaboration:

Record customer feedback accurately and collaborate with technical and operations teams to resolve issues efficiently. Product Knowledge & Skill Development:

Participate in training on wallet systems, custody processes, blockchain payments, and product workflows; gradually handle more complex cases independently. FAQ & Process Optimization:

Identify recurring user issues, assist in creating FAQs and support documentation, and help improve service efficiency and customer satisfaction.

What We’re Looking For Required: Bachelor’s degree or above, preferably in Internet, Finance, Marketing, or related fields Proficient in

English and Mandarin

for regional collaboration and cross-border communication Strong interest in fintech, blockchain, or digital payments, with a desire to grow into a customer service expert Positive attitude, responsible, detail-oriented, and proficient in office software Ability to work in a shift-based schedule

Preferred: Experience in e-commerce, payment, fintech, or after-sales customer support Additional language proficiency and experience supporting overseas clients Familiarity with ticketing systems or backend operational systems

Why Join Us Competitive compensation aligned with responsibility, performance, and market standards Be part of a fast-growing wallet and digital asset custody business serving global institutional clients Structured training to develop expertise in wallet systems, blockchain payments, and digital asset operations Collaborative and supportive team culture with exposure to tech and operations teams Birthday leave and festive celebrations

If you are motivated, service-oriented, and eager to grow in the blockchain and digital asset industry, we would love to hear from you!