E-Commerce Operations Support

Responsibilities

Create and manage Indicative Order (IO) documents for Amazon transactions. Check and report abnormalities in IO, PR, and PO, such as gated products or incomplete information, to the Operations Supervisor. Create shipments within Amazon Seller Central and print necessary shipping labels. Monitor and request Amazon warehouse capacity, ensuring optimal shipment logistics. Update and maintain Amazon inventory, ensuring accurate product availability. Serve as a customer-facing representative, addressing customer inquiries and resolving issues related to Amazon account health. Collaborate with the Operations Supervisor to report any operational issues to Amazon. Standby during weekends or outside normal hours for timely correspondence and problem resolution.

Note

This role requires weekend coverage and does not follow a standard Monday–Friday schedule (e.g. Monday and Tuesday off; working days from Wednesday to Sunday. The final schedule will be confirmed based on mutual agreement.) This is a remote-first role. Hybrid work applies only when in-office presence is required and will be arranged on an as-needed basis, if possible.

Requirements

Education

Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field preferred.

Experience

Fresh graduates are welcome with relevant internship, freelance, or part-time experience. Experience in e-commerce or marketplace operations is preferred (Amazon Seller Central is a plus; Shopee, Tokopedia, Lazada, or similar platforms are also acceptable). Exposure to customer relations or customer support is a plus.

Skills

Proficient in Microsoft Excel for tracking and reporting purposes. Strong analytical skills to identify abnormalities and address issues efficiently. Excellent problem-solving and critical thinking abilities. Effective communication skills to engage with customers and internal teams.

Attributes

Ability to work under pressure and manage multiple tasks efficiently. Willingness to be available during weekends or outside standard hours for urgent matters. Attention to detail to ensure accuracy in all operational tasks.