Tailormade Expert - SEA

POSITION PURPOSE As a member of the Discova Tailor‑made Sales team you will be part of a group of passionate individuals committed to consistently delivering an excellent sales experience and taking pride in their expertise of Discova’s product offerings and destinations. Discova’s Tailor‑made Travel Experts take a keen interest in every request they receive, going above and beyond to deliver the most innovative and sellable proposals for our partners in the most responsive and accessible way.

As a Tailor‑made Travel Expert you are focused on exceeding the agent’s expectations from start to finish while driven to achieve your individual sales target. Your goal is to secure the sale, and to do that you must critically assess the needs and interests of the customer, prepare a well‑crafted itinerary filled with carefully chosen inclusions and suppliers, and clearly explain your rationale for the proposal provided so the agent has the tools needed to make the sale.

RESPONSIBILITIES

Receive and handle B2B enquiries according to Discova’s One Best Way.

Carefully qualify every enquiry received; identify the purpose of travel and what might motivate and drive a traveller to book.

Prepare thoughtful, well‑considered proposals that reflect the needs and interests of the travelers.

Communicate clearly about recommendations made regarding itinerary, suppliers, inclusions, etc., to help secure the sale.

Build sales opportunity by consistently providing appropriate upsell opportunities, including alternative suppliers, optional tours, or upgrade options.

Ensure that all requests are handled according to turnaround time commitments, including change requests or amendments, confirmations, etc.

Adhere to follow‑up guidelines to ensure that no enquiry is left unattended; for lost enquiries, query the reason for loss and input it into the reporting dashboard.

Overcome objections by updating proposals, providing further recommendations or explanations, or otherwise adapting to the feedback received.

Build rapport with partners by engaging with them where they need us (by phone, email, text, chat/messenger, or video call).

Develop ‘sticky’ relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand.

Carefully prepare documentation, including proposals, confirmations, vouchers, invoices, etc., necessary to the sale and operation of tailor‑made touring.

Ensure all details of the itinerary have been entered into the system correctly and reconfirm every aspect of the booking before passing on documents to partners and providing information to the fulfillment team.

Coordinate internally to ensure that all services are booked as needed.

Ensure all follow‑up is input correctly into Discova’s system message queue.

Generate invoices, request payment, and follow up with Finance to ensure invoices are paid on schedule.

Follow all reporting guidelines.

Participate in ongoing trainings to learn about product updates, destination news, supplier news, and other Sales Support sessions.

Stay informed of industry trends, customer habits and interests, and new updates that will help confirm sales.

ESSENTIAL QUALIFICATIONS AND EXPERIENCE

A degree in tourism and hospitality is an advantage.

Minimum 1‑year experience in the tourism or inbound tourism industry is desirable.

Fluent in both written and spoken English is required; other European languages are an advantage.

Experience working towards and achieving sales targets and KPIs.

Advanced computer skills and the ability to confidently learn new computer systems.

ABOUT US As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA, and we are committed to an equitable workplace for all employees regardless of gender identity, ethnicity, disability, or sexual orientation. We welcome you to our family as you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discover a world of possibilities! #DSVA

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