TikTok Shop by Tokopedia - Business Operations Strategy Specialist - Indonesia

TikTok Shop by Tokopedia - Business Operations Strategy Specialist - Indonesia Responsibilities

About the Team

We are the Operation Strategy team who is responsible for performance assessment and seller management for TikTok Shop by Tokopedia Indonesia. In this role, you will be in charge of seller management, ops team performance review, and daily business analysis.

Roles & Responsibilities

Be responsible for seller operations strategy, identify portraits and growth paths of sellers at different levels, and iterate in line with the platform’s development requirements

Research, design, and optimize the company’s performance assessment framework

Undertake the evaluation of management costs and efficiency for sales teams, and establish a management efficiency framework

Iterate seller management principles to align with the platform’s management expectations

Coordinate cross‑departmental resources and achieve information alignment, assist in the allocation of sales resources, etc.

Qualifications Minimum Qualifications

Bachelor’s degree or above, with at least 5 years of relevant experience in merchant operations or performance management, and strong data analysis capabilities

High-level fluency in English for listening, speaking, reading, and writing to be used as the primary language to communicate with internal teams, XFN, and external stakeholders who are non‑Bahasa Indonesia speakers

Preferred Qualifications

Overseas experience is a plus

Experience in business data monitoring and analysis; candidates with full‑time experience in dedicated business data monitoring and analysis are preferred

Strong internal communication skills and execution capabilities, able to promote the smooth achievement of management objectives

About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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