Collection Team Lead - Surabaya

Responsibilities

Monitor and manage the performance of the Field Collection team, ensuring all billing activities are conducted in accordance with SOP.

Develop and implement effective collection strategies to improve payment rates

Provide regular briefings, coaching, and motivation to the team to ensure target achievement

Negotiate the settlement of Tunaiku arrears with customers in a professional manner

Minimize risks arising from the collection process through proactive risk management

Take full responsibility for meeting collection and performance targets

Coordinate with internal and external stakeholders to implement strategies and achieve organizational goals

Requirements

Minimum education of a Bachelor’s degree (S1)

Minimum of 1 year experience as a Collection Team Leader or Supervisor, with strong leadership capabilities

Proven experience in Collection (both Field and Desk)

Strong track record in team management

Demonstrated ability to make sound decisions within a team setting

Excellent communication and negotiation skills

Disciplined, with the ability to work effectively both independently and in a team

Placement Kantor Cabang Wiyung, Surabaya

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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