Hotel Manager

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

Our Brands We manage hotels, serviced apartments and collaborative coworking hubs. We brand projects that includes a savvy combination of different components creating a destination to stay, work, shop, dine and socialize. We can operate all the outlets and build a lifestyle destination where local and international travellers connect.

ON SITE ROLE

KEY RESPONSIBILITIES Operational Leadership Oversee all day-to-day hotel operations across Rooms, Food & Beverage, Housekeeping, Maintenance, and Guest Services. Maintain a visible and active presence throughout the property. Lead with a hands-on operational approach, stepping in to support teams during peak periods or operational gaps. Ensure seamless coordination between departments. Uphold 5-star service standards and ensure consistent guest satisfaction. Ensure full compliance with Italian regulations, health & safety requirements, and company policies. Financial & Commercial Performance Deliver annual budget targets and maintain strict cost control. Monitor and drive key performance indicators including ADR, RevPAR, occupancy, and GOP. Identify revenue optimisation opportunities across rooms and ancillary services. Prepare monthly financial reports, forecasts, and performance updates for ownership and corporate office. Manage procurement and supplier relationships effectively. Guest Experience & Quality Excellence Ensure exceptional attention to detail across all guest touchpoints. Personally engage with guests to build loyalty and maintain high satisfaction levels. Monitor and manage online reputation and review platforms. Drive continuous service improvement and quality control processes. Team Leadership & Culture Recruit, train, and develop a high-performing boutique hotel team. Lead daily briefings and foster accountability across all departments. Create a culture of ownership, professionalism, and service excellence. Asset & Property Management Ensure the property is maintained to luxury boutique standards. Oversee preventative maintenance planning and minor CAPEX projects. Protect the aesthetic integrity and operational functionality of the hotel. Liaise with ownership on improvement initiatives and strategic direction.

EXPERIENCE & QUALIFICATIONS • Minimum 4–6 years’ experience in hotel operations. • Current Operations Manager ready to step up, or Hotel Manager in a boutique/resort environment. • Experience in lakeside, alpine, or destination-driven properties preferred. • Strong financial acumen and cost management skills. • Fluent in Italian and English. • Strong understanding of Italian hospitality regulations and labour framework. • Proven ability to operate effectively in a small-property, lean-team environment.

JOINING OUR TEAM MEANS Competitive Compensation : A rewarding package tailored to your experience. Career Growth : Opportunities for advancement within our dynamic organisation. Inclusive Environment : A vibrant and inclusive workplace that encourages collaboration. Shared Purpose:

Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.