(native Japanese) Chat Support Consultant, crypto (Remote)

(native Japanese) Chat Support Consultant, crypto (Remote) 3 weeks ago Be among the first 25 applicants

Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a

Chat Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes

What you will do

Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email

Handle customer inquiries, order disputes, and appeals

Provide valid, accurate information and solutions to customer requests

Manage complaints and appeals, including follow-ups on escalations when required

Maintain up-to-date knowledge of the company's trading platform and general market conditions

Understand customers' needs and deliver constructive feedback to the management team

Continuously seek ways to improve team performance and work efficiency

Be a part of fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role

Native Japanese and strong English proficiency (minimum B2; C1 preferred)

At least 6-12 months of online customer support experience, preferably in crypto or financial services

Experience in live chat support and handling customer inquiries

Strong analytical, logical thinking, and problem‑solving skills

Proof validation skills or payment/banking knowledge

Financial background is strongly preferred

Positive and responsible attitude

Crypto industry knowledge is a plus

CRM experience is an advantage

Benefits and Perks

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards system

Good bonuses for referring friends

Paid intensive training and probation

Work‑life balance

Responsive management interested in your growth and long‑lasting cooperation

Greenhouse conditions for self‑development

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we? SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and

send your CV in English , pointing out your outstanding skills! Visit our website: www.supportyourapp.com

DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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