Job Description
Key Responsibilities
Manage the Leads and Customer Requests
React quickly to customer requests within prescribed SLA
Manage all the Leads which have standard Services scope with the main focus on
Contract Renewals and upselling recurrent business.
Take inbound calls and e-mails to support existing customer base
Answer customer questions and educate on all SE Services offers
Research & develop new points of contact and potential account identified from
Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)
Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)
Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell
Build and manage Services Opportunity Pipeline
Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider’s Sales force based Opportunity management tool) and secure a healthy pipeline
Maintain the Account or Installed Base data in SE systems (BfO/bFS)
Meet daily goals for outbound sales calls to follow-up customer requests and the Leads
Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads
Document all records of customer interaction and activity in bFO
Develop up & cross-selling between Line of Businesses service offer
Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country
Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities
Report accurate monthly order forecasting
What qualifications will make you successful for this role?
Bachelor /associate degree in Electrical / Electronic Engineering
1-2 years of experience on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent
Native speaker level for local context, good level of English (written, verbal)
Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
Strong interpersonal skills, seeking new ways of learning to upskill himself or herself
Basic to intermediate skill in MS Office products (Teams, Excel, Word, Powerpoint) and Bridge Front Office(bFO) is a plus.
Familiarity with Schneider Electric products and services.
Good verbal and written communication skills
Able to prioritize and manage multiple tasks and build customer relationships.
Successfully complete assigned training paths and successfully engage in technical sales conversations.
Conversant with Digital interaction tools such as Video Conferencing and can effectively communicate in remote environment
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
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