Service Manager

We are seeking an experienced

Service Manager

to lead and develop our technical service team for high‑end home appliances and commercial refrigeration & cooking equipment.

Requirements

Minimum 5 years of experience

as a Service Manager in high‑end home appliances or commercial refrigeration/cooking equipment.

Strong educational background

in Electronics, Refrigeration, or Cooking Appliances.

Proven ability to manage, train, and grow a service team.

Excellent problem‑solving skills and hands‑on technical expertise.

Strong communication, leadership, and customer‑service orientation.

Able to build service processes, monitor performance, and ensure service quality standards.

Responsibilities

Lead, supervise, and develop the service team to achieve high performance.

Ensure timely and effective after‑sales service for all product categories.

Oversee service operations, scheduling, and workflow management.

Establish and improve service SOPs and technical troubleshooting guidelines.

Coordinate with sales and management teams on service‑related matters.

Maintain strong customer satisfaction through professional and effective support.

Retail & Consumer Products 51-100 employees

Benefits

Medical

Meal & transport allowance, BPJS, annual leave

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