Account Manager - Lark - Indonesia

Responsibilities Your primary responsibility will be to manage and nurture relationships with existing customers, drive product adoption, and oversee the renewal process to maximize revenue retention and increase the number of upsell/cross-sell opportunities.

Account Management

Develop a deep understanding of assigned high value and high potential customer's business needs, objectives, and challenges.

Serve as the primary point of contact for customer inquiries, issues, and escalations.

Work proactively with the Customer Success team to ensure customers are deriving maximum value from the Lark solution, and with the Operations team to track customer engagement, product adoption, and other key performance indicators.

Identify opportunities for upselling or cross-selling additional features or services.

Renewals Management

Own the end-to-end renewals process, ensuring timely and successful contract renewals.

Collaborate with Sales, Customer Success, and Product teams to address customer concerns and mitigate renewal risks.

Collaborate with Customer Support and Marketing teams to nurture existing customers.

Monitor upcoming renewals, assess customer satisfaction, and formulate strategies to secure renewals.

Negotiate contract terms and pricing to align with both customer expectations and company objectives.

Customer Advocacy

Cultivate strong relationships with customers to turn them into advocates for the product and the company and drive customer referrals.

Gather and share customer feedback with internal teams to drive continuous improvement of the product and service offerings.

Provide insights and recommendations to leadership based on customer behaviour and feedback.

Qualifications Minimum Qualifications

Bachelor's degree in Business, Marketing, or a related field.

Proven experience in SaaS account management, renewals, or customer success.

Strong negotiation and communication skills.

Analytical mindset with the ability to interpret data and make data-driven decisions.

Familiarity with CRM systems and customer engagement tools.

Preferred Qualifications

Customer-focused with a passion for delivering exceptional service.

Detail-oriented and organized.

Proactive problem solver with a positive attitude.

Ability to thrive in a fast-paced, dynamic environment.

About Lark Lark is the next-generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app.

Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority Level Mid-Senior level

Employment Type Full-time

Job Function Sales and Business Development

Industries Software Development

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