Business Support, Facilities Support

People Management

(where applicable) Manage and coach team Develop and sustain a high-quality well motivated team Ensure high staff morale, trust and work ethics Build and maintain an environment that supports teamwork, co-operation and performance excellence within team Mentor and enable Training & Development of team members

Client/Stakeholder Management Proactively engage stakeholders to ensure that on site client’s expectations are met Build and develop effective client / stakeholder relationships across multiple levels of the organisation On-site key point of contact for Facilities in the client’s premises

Procurement & Vendor Management Ensure vendors are well-managed, delivering services on time and within budget Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Contracts Management Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed Ensure contracts are continually assessed to deliver best value to the client

Finance Management Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics Ensure financial processes are followed at all times

Health & Safety Management Ensure the provision of a safe working environment Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Implement building procedures and performance measures and ensure they are maintained at all times Ensure all Critical Environment (CEM) requirements are met Review existing operations regularly to reduce costs and improve operational standards 24/7 emergency call support and site attendance is required

Risk Management Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

Achieve Key Performance Indicators and Service Level Agreement targets